AIRMEGA + ALEXA

Amazon Echo

FAQs

Below please find a list of FAQs when using Alexa with Airmega. If you still need assistance, please contact our customer service center at 1-800-285-0982.

For additional support, please refer to Amazon’s Alexa support pages:
https://www.amazon.com/alexasupport
https://www.amazon.com/echosupport
https://www.amazon.com/help/alexa/quickfixes

Alexa is not responsive, what now?
Please check if the Airmega and your Alexa device are both connected to a stable network. If the problem persists after fixing the possible network issue, determine which device is not working properly by checking the Airmega using the iOS/Android application and using other (non-Airmega) commands. For additional help please go to:
https://www.amazon.com/help/alexa/quickfixes.
What happens if the Airmega application is not working properly?
If the Airmega application is not working, it may be due to the following reasons:

  1. The server may be down (notification will be sent for scheduled maintenance). If you receive a notification of “Server maintenance. Please try later”, it means that we’re working on the server and should be back up in few hours.
  2. Check if the Airmega is powered on. Airmega will only recognize command(s) to power on the device when off.
  3. The device may not be plugged in.

If the problem consists, please contact us on our website, we’re here to help!

What happens if Alexa is not working properly?
Alexa might not be hearing you correctly or your Airmega might not be correctly linked to Alexa. For help with fixing these issues please go to:
https://www.amazon.com/help/alexa/quickfixes.Note: The Airmega may recognize the command up to 10-seconds after the device is turned off.
What does the error message “Airmega is not connected” mean?
This error message means that the Airmega unit it disconnected from Alexa.
What does the “Airmega is off” error message mean?
This means the Airmega is currently not turned on.
What does the error message “Lost connection to server” mean?
This means the Airmega is no longer connected to the server.
What does the “Server maintenance, please try later” error message mean?
This error message means that the Airmega server is currently under maintenance and should be back online soon.

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